Peak Health Opens New Member Service Center in Morgantown to Make In-Person Member Support More Accessible
Peak Health is excited to announce the opening of its new Member Service Center, giving members a convenient and welcoming place to receive personalized, face-to-face assistance with their health insurance needs. The new center officially opened July 1 and is located on the first floor of Peak Health’s headquarters at 1085 Van Voorhis Road, Suite 140, Morgantown, WV 26505.
The Member Service Center reflects Peak Health’s ongoing commitment to creating a simpler, more connected healthcare experience by making it easier for members to get the support they need.
Whether members have questions about their benefits, need help coordinating an appointment, want to make a bill payment, or simply prefer speaking with someone in person, the Member Service Center offers one-on-one support from knowledgeable Member Service representatives. No appointment is necessary.
“As a provider-led health plan, we’re always looking for ways to make healthcare easier to navigate and more personal for our members,” said Amos Ross. “The new Member Service Center gives our members another convenient way to connect with our team, ask questions, and receive personalized support close to home.”
The new location expands Peak Health’s commitment to providing personalized service while strengthening relationships with members throughout the region. By offering in-person assistance, Peak Health is creating another opportunity for members to get answers, receive support, and feel more confident navigating their healthcare journey.
As Peak Health continues to grow, we’re always exploring opportunities to expand our in-person support and connect with more members and communities in the future. We appreciate the continued interest in Peak Health and encourage members and community partners to stay connected for future updates.
The Member Service Center is open Monday through Friday from 8 a.m. to 4:30 p.m. and provides assistance with:
- Benefit questions
- Appointment coordination
- Bill payments
- Personalized member support and other service needs
Members who are unable to visit the center can continue to receive assistance by phone.
Peak Health Member Service: 1-833-569-7325
Peak Advantage Member Service: 1-855-962-7325